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Obstetrics & Gynecology Associates: Friefeld Richard S DO Complaint - Very Poor Service - Regular Check Up

Review by Terrishel on 2010-06-23
16601 NE 19TH AVE, NORTH MIAMI BCH, FLORIDA -- Had my checkup December 2009 and made payment then; in May 2010 I noticed I was charged for $50 co-pay from Obstetrics & Gynecology Associates: Friefeld Richard S DR. I contacted the office for an explanation, I was told their credit card machine was giving trouble in December 2009 and although their clients’ were given electronic receipts no payment was actually received.

I asked why was I not contacted about the incident, since I would be willing to make payment. Their response to me was they have too many customers to contact and simply charge everyone who visited in around that time. I then indicated to the office manager that as a result of their charge my account was in over drafted, and I expected for them to cover the charge. She became irate at that point and basically told me I was responsible for the charge (unbelievable). I told her that that was ludicrous since they were the cause and I demanded to have the doctor contact me to have this incident result. (of cause this never happened)

After several attempts of contacting office, the issue is still unresolved. I will never use their services again, nor will I recommend then. The service was incredibly poor, staff extremely unprofessional, management needs to be replaced.
Comments:1 Replies - Latest reply on 2010-06-24
Posted by Anonymous on 2010-06-24:
5 months later you were charged, with NO notice from them?? I don't even know if that is legal, but if it were me, I'd be finding out.

Since their office was unwilling to help out, try going in person to your bank and explaining the situation to the branch manager. Bring whatever documentation you have with you...maybe they will forgive the NSF's since this really was a surprise out of nowhere.

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