Obstetrics & Gynecology Associates: Friefeld Richard S DO Complaint - Very Poor Service
16601 NE 19TH AVE, NORTH MIAMI BCH, FLORIDA -- Had my checkup December 2009 and made payment then; in May 2010 I noticed I was charged for $50 co-pay from Obstetrics & Gynecology Associates: Friefeld Richard S DR. I contacted the office for an explanation, I was told their credit card machine was giving trouble in December 2009 and although their clients’ were given electronic receipts no payment was actually received.
I asked why was I not contacted about the incident, since I would be willing to make payment. Their response to me was they have too many customers to contact and simply charge everyone who visited in around that time. I then indicated to the office manager that as a result of their charge my account was in over drafted, and I expected for them to cover the charge. She became irate at that point and basically told me I was responsible for the charge (unbelievable). I told her that that was ludicrous since they were the cause and I demanded to have the doctor contact me to have this incident result. (of cause this never happened)
After several attempts of contacting office, the issue is still unresolved. I will never use their services again, nor will I recommend then. The service was incredibly poor, staff extremely unprofessional, management needs to be replaced.