Incentive Marketing Group Complaint - They Ignore - Travel

Review by Helen2Wheels on 2010-06-24
GENEVA, ILLINOIS -- Update: Incentive Marketing Group told the Chicago BBB that they were mailing my refund check on Monday, June 28. Don't you think it would have arrived by Saturday, July 3? Think again. It didn't. I find it extremely annoying that they show zero (or less) regard for Customer Satisfaction. If I could do it over, I wouldn't even trust them with a nickle. But if I had, I would still insist they give that back, so poor is their "Service."

I got a travel voucher from Incentive Marketing Group as a "Thank You" for attending a presentation by Vacation Club of America. The obvious catch, paying a registration fee once the vacation was selected. However, the All-Inclusive Getaway would have been a perfect match for me and my boyfriend. And, there was a refund policy.

I sent in my first request for travel dates and it came back saying that those dates were not available and to pick others. I did so and that one came back saying the same.

I didn't want to keep sending that thing in so I phoned Incentive Marketing and asked for a refund. It was almost impossible to get through, a recorded message would play saying there was a high volume of calls, please call back and then they hung up. But I did get a person who said she would put in for a refund.

(I also mailed back the third vacation voucher I got asking for a cancellation and a refund).

I waited about a month and called back. When I finally got a person, she looked things up for me, said the request was in and it could take up to 12 weeks. Now, it's been over 12 weeks. I sent an email to a Erika whose address was listed by the Better Business Bureau. She never responded and the email never bounced either.

I feel like they're stonewalling me. Now that I've researched them on the internet, I found that Incentive Marketing Group has received numerous complaints. I should have done so earlier. The company doesn't even have a website. The people who answered my phone calls were rude. I know the old saying, "If it sounds too good to be true, it probably is." But this proved ridiculous. I don't want their vacation deals any more. I just want a refund and make my own travel plans.
Comments:1 Replies - Latest reply on 2010-07-03
Posted by Helen2Wheels on 2010-07-03:
The update on Incentive Marketing. Chicago BBB filed my complaint. Incentive Marketing said they'd send my $258 refund on Monday, June 28. It's Saturday, July 3. Shouldn't it be here by now?

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