Time Warner Cable Complaint - Are you serious?????
RALEIGH, NORTH CAROLINA -- Unfortunately they don't have "worst service ever" in the drop down box on their contact form. After conceding to sign up for their bundle package to include my telephone service, I was sent to the Third Party Verification "service." After wading through all of the electronic instructions and answering every question, I was told there was a problem and sent to someone less personable that the computer...much less. Bordering on rude. I had to repeat the ENTIRE tedious process - was given a confirmation number, and was promptly hung up on. The next day I received a message on the home phone to say that the TPV did not take and I had to call back. I spent 20 minutes in queue, I was sent to the number without anyone pressing the right buttons (I figured out which ones and did it myself). I go through the idiocy for the 3rd time and got another confirmation number. Last night some poor woman had to call me back and tell me that I had to do it for the 4th time. She was very nice (not her fault) and agreed to stay on the line while I did this thing again so I would have a witness to the confirmation. She did. All done. Scheduled for a week from yesterday. "You don't have to do anything, we'll handle canceling your account with AT&T." They handled it alright...someone from TWC had called AT&T the night before scheduled my service to be disconnected last night. Which it promptly was. I have a young daughter in the house and now a week with no phone, no fax. I know unfortunately that this is the sort of service that I am to expect from that company. The incompetence is bewildering to say the least. While, with the exception of the TPV lady, everyone has been very nice. The best part is when I sent this same summary to the Customer Service Chat detailing everything I have just written above including my contact info, the CSR actually replied with, "so you want to confirm your install, correct?" He then sent me some prewritten canned responses and told me he would escalate my problem to a "higher department" who would get right back to me in 2-3 business days! What the heck is going on with these people - it's like they don't even try to give customer service!