Verizon Complaint - Unreal Restocking Fee
ENCINITAS, CALIFORNIA -- I recently moved and was interested in going "wireless" with my laptop instead of being tied to my home router. Before arranging for Time-Warner to install internet access at my new home, I visited a Verizon Store and discussed my wanting to try out their product. Even though I've had a Verizon account for my cellphone for 10+ years, I was required to provide them with a credit card for which they made their immediate charges for everything in the world. I left with their little USB gizmo, hopeful of total success, and breaking my cable connection forever. Well, it didn't work like I thought it would. Overall setup was a snap (basic plug and play), but I wasn't pleased with the speed. I let my wife try it out, and she too, was not pleased with the performance, since it was going to more than double what we expected to pay with Time-Warner. After about 2 weeks, I took the device back to the Verizon Store, explained my disappointment, and returned their USB gizmo. I was told that they would return money charged to my credit card, less a $35 re-stocking fee. I told the employee that I expected to pay a restocking fee, but felt that this was an extreme...an excuse to take what they could from the consumer, without reason. So much for the "free" test drive. After all these years, I'm now in the process of looking for cellphone service provider that will not use things like this to screw over the consumer....something they've learned to do as a course of business, by uncaring employees.