PayPal Complaint - PayPal Resolution Sucks For eBay Sellers
Has anyone out there that sells on eBay had the misfortune of dealing with PayPal's resolution center? I recently had a winning bidder on an eBay auction of mine contact PayPal claimimg that they never received their item. My auctions clearly state that I am not resposible for loss or damage if the buyer elects not to purchase insurance. In the email from PayPal's resolution center, they give the seller 3 choices. 1. Issue buyer a full refund. 2. Provide tracking information. 3. Do nothing and PayPal may take the funds from your account after the 7 day deadline passes, which may also result in loss of account usage. WHERE IS THE RESOLUTION? Sounds like the door is wide open for PayPal buyer fraud on eBay. There is no place for the seller to state his side of the case. You can only click on which of the 3 choices you opt for. As a seller on eBay I have 1856 feedbacks with a 100% positive rating. The mail lost the item or the buyer lied, and I am expected to be 100% responsible when it clearly states in the auction that I am not, and PayPal backs the buyer fully. I only have a receipt for the shipping, which shows the buyer's zipcode, on the same date that item was payed for. I at least have some sort of proof that the item was shipped. But since PayPal is now an eBay company, they don't respond to emails. The seller is out listing fees, shipping, and the cost of the item sold, simply because the buyer claims they did not recive their item. I thought I was covered by the instructions in my listings, but obviously not. For you sellers out there, I suggest you do like myself and start requiring insurance and tracking on all items. Buyers looking for free items have an open door thanks to PayPal.