Office Depot Inc Complaint - Office Depot - Full of Lies and Giving Run Arounds

Complaint

Review by pipeda on 2010-06-24

There was a sale on calculators so I made an order online, they confirmed my order and said the items were in stock. However, my order was put on "hold verbal authorization" and I was told I would be getting a phone call the next day. When I didn't receive one, I tried chatting with their online CSR, he said I would be getting a call the day after. So I waited another two days before calling them and was told that the problem was with my Visa and I should call them. I call Visa and they say everything is fine, in fact they call office depot for me and then passes me off to another office depot CSR. The guy can't fix the problem and says I will be getting a call in 4 hours from their solutions team. - Didn't get the call again. I call again the next day and switch the credit card. The new CSR finally fesses up and says the calculators are out of stock and won't backorder them for me. I go online and voila, the same calculators are in stock and ready to ship at the higher price. IF THEY DIDN'T WANT TO SELL THE CALCULATORS FOR CHEAP, WHY HAVE THE SALE AT ALL??? Wasted countless hours of my time, when all they had to say was "we don't want to sell the calculators at that price to you, we're a bunch of liars".