Home Depot Complaint - Don't Make Any Plans (Or Guess Who's Coming To Dinner)
TUMWATER -- We tried the 72 hour installation offered by the Tumwater, WA Home Depot. We paid all the money they asked for, over $1000 to do a family room and hall. They scheduled our appointment for 8-10 AM (window, they said). So we moved all the furniture out, painted the walls, ripped out the old carpet and pad and sat waiting. At about 10:30 or so they called to say they would be delayed till 2PM. So my wife kept on waiting. At 6:30 PM she got worried and called them. They said yes they were still on the way. So she kept on waiting and waiting. They finally showed up in a seedy, beat up old van with four latino guys. They began installing and finished by 8:40. They proudly pointed to the exposed seam in the middle of the room and said it was unavoidable with berber; as though we screwed up rather than them. I could not believe my eyes. Away they went. Vaya con dios! It took me till past midnight to get the furniture back into the room. Then I took stock. Did I feel good about this experience? No. I had recently had another job done for my mom by Lowes and we were completely satisfied with the work. I had got sucked into Home Depot by the color of the carpet. They left us with about 10 square yards of carpet that their measurer said we needed to pay for due to the layout of our home. I have all these little rolls of carpet left and even more ironic--I paid for pad and installation for those leftover yards of carpet too. I called and asked Home Depot for the cost of the installation back. They refused saying that any home improvement job is subject to delays. I would not recommend Home Depot to anybody. Take a lesson from my mistake and buy from Lowes, a local carpet shop, anyone, just avoid being run over by the Home Depot bus. I believe now that I could have done a better job myself in less time. The seam looks like they used pinking shears to do it. Shame on you Home Depot.
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