Oreck Complaint - Angry
I purchased the Oreck XL vacuum after watching their ad on TV. It stated that it was only 9 lbs. and a wonder machine at picking up dirt and pet hair. I have two dogs so this proclamation was important to me. 75-80 percent of my flooring is heavy area rugs. The Oreck will not run on this type of carpeting. I can't push it hard enough to make it run. The company suggested I try an additional attachment, at MY cost. Now the vacuum moves over the carpeting but doesn't pick up anything. There should be something, in their advertising, stating their vacuum won't work on ALL carpeting. I paid $500 for a vacuum I can only use on 10 percent of my floors. Oreck's customer service just said they were sorry. I can't afford another vacuum and I'm angry.