Compass Bank Complaint - Compass Bank - Get A Clue
PLANO, TEXAS -- I discovered that my debit card number was stolen and two entities charged services to my card without my knowledge or permission. Compass Bank OBVIOUSLY doesn't know that criminals DONT take a holiday! I discovered the fraudulent charges on, Monday, May 31, 2010. I was on hold for over three hours! I had to change my cordless phone because I was on hold so long, the batteries died. They never answered! So what if this was Memorial Day. Many businesses are open, and Compass Bank should be open 24/7 to handle these sorts of things.
I called the bank on Tuesday morning, and was told to physically go to the nearlest branch. I went to the Windhaven location in Plano, Texas. Marc White was the agent. I told him the situation and he said they could do nothing until the charges cleared. I told him I wanted to freeze my account to prevent other charges on my debit card, AND HE REFUSED!!! I then went back to my office, got on the phone, and requested the disupute forms. Compass Bank waited until JUNE 4th to mail them to me, and I didn't receive them until, JUNE 7!! Thank GOD the charges were very small, or I would have been in a world of hurt until the charges were reversed.
The fact of the matter is, that Compass Bank was totally NOT PROACTIVE in not only preventing further fradulent charges, but not proactive to quickly address my situation. They also took over a week to replace my debit card, which prevented me from paying my online bills, and prevented me from getting the things I needed without having to go to the bank and write a check for cash. THIS IS NOT ACCEPTABLE!!! THEY STINK!!
I have since gone to another bank chain, and got a much better deal.
I have also CLOSED my CompASS Bank account. I have been a loyal customer of CompASS Bank for nearly 10 years, and they don't care!