Staples Complaint - Store Manager customer relations
RIVERSIDE, CALIFORNIA -- At approximately 9:30AM, on June 24, 2010,I stopped in Staples in Riverside, Ca. The Staples store is located on Magnolia Ave. I was completing a color copy of my birth certificate and an error in copying was brought to the store manager attention. He "stated he would take care of it and the lady in printing would take care of it" When I went to the back area, she became rude in front of the store customers. I was unable to talk to her, due to her stating"printing color copies are forbidden by law of official documents. I had made copies of my own and had no problem. The store associate was embarrassed and did not make the copy as was directed by the store manager. I said"that is ok, I will copy at another store". The manager became unprofessional and immediately gave me $1.00 out of his wallet and said"here is the money and I had only spent 53 cent for the color copy. He was rude and I was very embarrasssed by him and the customers in the store. I said" you don't want to go there" and he played it off. If the in store camera captured the incident you would see him giving me a dollar out of his wallet as to say,"get the hell out of my store" I am a retired Probation Juvenile Supervisor. Both the sales associate were surprised of his behavior to me as a customer. He appeared to show no concern for any customer concern and was rude. I wanted to go back in the store and really give him a piece of my mind, because I felt humilated in front of the store associates and customers in the store. I doubt that anything will be done about this complaint with Staples, in Riverside, Ca. Most stores and companies, just overlook any complaint by any customer. All we do as customers, are to just decide not to go to that particular store of where the poor treatment by sales associates and store manager. Most complaints are usually ignored by the corporation. I drove down the street to CVS Pharmacy store to price vitamins and briefly vented to the sales associate, who appeared to be the store manager, dressed in a white shirt and tie. I would be shocked of any response, about the store manager, who was rude and to gave me a dollar out of his billfold. He
made me feel, "like some dog, to kick and for me to get the hell out of his face".I did tell him'" Everyone should be treated the same and don't go there ", which meant,"the race issue" He did not say a word and just looked off. I never thought that this behavior really exists. I have been to this store many times and I truly beleve, that I will not return. I am still upset of this behavior and how the two young associated, witness this behavor, by the store manager. Of course, he may deny his actions and have a different recall of what happened. Justcheck the in store camera and speak to the two young sale associates. Everyone is not stupid of color and ignore mistreatment, when you spend your money and ask questions to staff in this particular store. By the way, my stomach has been upset all day, because of this incident.