Toys R Us Complaint - Warning Do not spend money here Toys R Us
BEAVERCREEK, OHIO -- Exactly 18 days after purchasing this pool from my local Toys R us the air release valve broke, so I got out my receipt and called store to find out if I needed to bring the entire pool back or would the just exchange the piece. But to my surprise I was informed they do not take exchanges on this item even with the receipt using a wonderful line in their return policy as the excuse ("We reserve the right to limit or decline refunds"). I talked to the store manager at the store that would only give his first name as Bob which informed that is the policy on all of their pools so be warned spending your money on one. Then I contacted the corporate office that gave me the same excuse. So just letting you know, hopefully before you waste your money their of the policy that if they decide a product may cost them to much in returns they will not take back even with your receipt in hand.