DirecTV Inc Complaint - I don't know where to start
I don't know where to start with this company. We subscribed to Direct TV services because we live in a small town with no cable. From the very beginning, the equipment was not working consistently - it would freeze - have a "scrambled" picture, tell us it was searching for the signal, just a little bit of everything. We called and reported, eventually someone came out, replaced a piece of equipment, I don't even remember exactly the sequence of what was replaced, they were out numerous times. During each of those events, we were assured it was taken care of, were left with a piece of equipment that they would provide a box and mailing for, which never came and at one point we were billed for it. We eventually sent it with a tech on a later visit. It was then discovered that the first tech hadn't attached something correctly at the house. Keep in mind that each of these phone calls required us to go through the trouble shooting process, then set an appointment, several of which were not kept, so we spent our days off waiting for someone to show. Initially, we were given credits for missed appointments, but eventually, we were told we would get a credit for a no show and they didn't honor that and then denied ever scheduling one. I guess that made me the angriest - the out and out lying. Finally, it was discovered that there was some sort of problem with the wire leading into the house. This problem had gone on for over a year - so we finally offered to just call it quits because they were not getting paid and we were not getting service - but they denied us. So we kept calling whenever there was a new problem, which was very frequent. On one occasion were talked to someone in, I believe Georgia, who told us the reason we had no service was because it was storming here - I was looking out the window - we had no storm - but when I told them that - they wouldn't set an appointment because their information was that we were in a storm - unbelievable. One representative suggested that I just go use the TV in the basement if it was working instead of expecting the one in my living room to work. Unbelievable! Finally we got it taken care of but after spending numerous hours on the phone and untold days off waiting for them, when we got close to the end of the contract - we decided to pay the penalty and get out. This after they backpedaled on the last missed appointment credit of $100 - simply lying and saying they had no record of our call when they had previously admitted they did. That was kind of the last straw. So when we called to cancel - they gave us a $200 credit to stay - I made it clear that we were not extending our contract and might still cancel, but took the credit - I guess I figured they owed my a little bit of my time/life back. Anyway, we are now going to cancel as the credit is used up and we are only a couple of months from the contract's end. I still puzzle over why they wouldn't just honor the missed appointment credit rather than go with a $200 credit to try to change our minds - I would have been happy to have them acknowledge their mistake and be honest about it. We will cancel and I caution ANYONE - DO NOT get involved with this company - their service, work ethic and integrity are essentially non-existent. They have covered the entire gamet of bad business practices.
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