Vonage Complaint - Caution
My cousins have Vonage as their phone service. This evening I spent 5 hours trying to return an earlier phone call, but only got a busy signal. Clearly the phone was out of order, but Vonage could do nothing to check on this for me nor would they begin a repair unless I had their 4 digit pin. I spent an hour on the phone with Vonage as they transferred me from person to person. It is not like AT&T when you could call and report a phone out of service. As my cousins are in their 80's I felt so concerned I had to call the police.