20/20 (ABC News) Complaint - Gouging in times of crisis
On September 11, 2001 I made a reservation on line to stay at the Ameritana Hotel, located on 54th & Broadway. As required, I paid the cost of the room in full at booking. The amount was charged to my credit card and took a week, three telephone calls and two e-mails to get a refund. When I went to the hotel to check in, however, I was told that the reservation would not be honored due to “national security reasons.” Although my room was not available, the Assistant General Manager offered me a room at a rate of $349.00 per night. Although I initially accepted the room, I was so sickened by the Hotel’s behavior and attempted profiteering that I decided that I would rather sleep in the streets than pay a dime to this unpatriotic institution. In short, the Ameritana chose to gouge me in light of the tragedy of the 11th. Something must be done to punish the hotel owners for this stomach-turning conduct.
At the very least I would like a response from your company regarding this incident. Thank you for your time.