BB&T Complaint - Overdraft Fees
WINSTON-SALEM, NORTH CAROLINA -- June 7, 2010, I wrote a letter of complaint, to the email inbox published for Mr. King of BB&T, about the excessive amounts of overdrafts they have charged my account.
I also wrote a follow up email 6/22/2010 in the hopes that we could solve the issue amicably, however; my email has not had a response to date.
At this time, I am not asking for all overdrafts that I have ever incurred on my account to be refunded, I am asking for some refund on the nearly $1000.00 in overdrafts for the month of June alone. This amount is not done in good faith or fair dealing.
My complaint starts from my conversation with one of the customer service reps from the 800 line at BB&T. I indicated that I wanted no overdraft linked to my checking - meaning that if there were not funds in the acount to cover my debit card purchase or check to please return or reject the transaction. I had considered my request to be filled since the CSR said it to be true.
I should have had my doubts. The snowball effect of the nearly $1000.00 in overdraft fees for one month begins with one check that posted to my account after I have asked to stop all protection. I had $71.00 and they posted a $120.00 check and with many pending transactions triggered some nasty overdrafts. Since BB&T will continue to charge overdraft ontop of overdrafts that put your account in the black, it is impossible to know what the state of your checking account is. With automatic drafts and daily living - this has snowballed out of control.
After my first email asking for assistance, they offered to refund some monies, however; it still left my account in the red. I did explain this to the district manager and how this was going to trigger more overdrafts and not help get me out of this cycle. But, it fell on deaf ears.
I have since had to take a loan out on my 401(k) because who can afford to pay a bank $1000.00 a month? I have since opened a savings account with part of my check being direct deposited, but I feel that BB&T can afford to take some responsibility as well.
My complaint on this board was as a last resort as I have tried to resolve with the bank directly. I have even spelled out my intent to start a campaign of complaint, but have had no response.
A. E. Townsend