KitchenAid Complaint - Kitchen Aid - terrible refrigerator
We built a new home two years ago. We thought that we were splurging when we installed all new Kitchen Aid appliances (counter depth fridge, dishwasher, built-in oven and microwave and 6 burner gas stove), Within one week of installation, the freezer completely froze up and the water/ice maker didn't work. The store through which we purchased the appliance had to order a new door to fix the problem (this was after 3 service calls to figure out what the problem was). We waited 4 weeks for the door. They ordered the wrong door. Waited 4 more weeks (and talked them into a loaner fridge for the garage). When the service repair man installed the door, the stainless was completely scratched up! We had to talk them into ordering ANOTHER door! In the meantime, we begged Kitchen Aid for a replacement fridge, convinced that this fridge was a lemon - no luck dealing with them - in fact they were extremely hateful on the phone. We gave up. Needless to say, upon finally getting the replacement door for the fridge (it works, but the door and ice maker area is again scratched) Kitchen Aid did nothing to compensate us for our time or trouble. We are stuck with a fridge that looks awful. Even the vegetable drawer gets in the way of the other door and scratches it every time we open it. And to add insult to injury, our digital reading had went out on our built in microwave after about 6 months of use. I will never purchase anything that has a Kitchen Aid logo on it - EVER!