Weber Complaint - Weber One Touch Charcoal Grill
PALATINE, ILLINOIS -- I have a Weber grill which I have been using for over 20 years. The welds on the handle have broken, so I bought a new Weber 22.5" One Touch Silver charcoal grill which looks identical to my old grill. The new grill has a plastic handle which gets dangerously hot unlike my old grill which has wooden handles. I called Weber to complain and their response was to wear an oven mitt. I tried to order a set of wooden handles and was told that they are no longer available. I believe that this handle gets so hot as to represent a danger to anyone who touches it. I think that the name "one touch" must mean that you touch it once and you'll never touch it again. I would strongly recommend against buying this model. I plan on returning it to the store where it was purchased.