AccessAmerica Complaint - What exactly is covered?
RICHMOND, VIRGINIA -- I purchased a travel insurance policy after purchasing an airline ticket to visit my family out of state. Twelve days after the purchase my granddaughter was scheduled for surgery on the day I was scheduled to return home. My family needed my support and presence and I thought it would be covered by the insurance. I changed my flight and stayed for the surgery. The doctor filled in all (and I repeat all)of the required paperwork for the claim and I submitted it to the insurance company requesting the $150.00 change fee.
It was denied on the basis that it was a pre-existing condition. How can unanticpated surgery be a pre existing condition. We had no idea that this would happen, I was going out for a graduation for another granddaughter. What is the purpose of travel insurance that excludes everything. Is it just another way to get money from unwary consumers? They did not even offer to return the premium. Has anyone else had problems with them?