Wireless Retail Complaint - Wireless Retail Fraud
MIDDLEBURG HTS, OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident
On Dec. 12, 2004, my husband and I stopped at a Wireless Retail booth. We wanted information only on different wireless plans.
The Salesman we talked to, John George informed us that he was also a district manager for the company. I told him we couldn't do anything until after Christmas Eve because that's when our contract with T-Mobil would expire.
He showed us a nice plan from Cingular which we were interested in. They were also offering free flip phones and camera phones with rebates.
He informed us that we could go ahead and start our Cingular plan that night and just keep our T-Mobil plan simultaneously until the 24th of December and then cancel.
He claimed it would be an overlap of service. I told him I wished to keep my same numbers. We had a family plan with 4 phones and it would be easier to keep the numbers. We live close to the store so he told us to go home and get the T-Mobil bill and it would be no problem to port the numbers to Cingular, which is what we did. He had the Cingular service turned on the evening of Dec. 12th.
The phones from T-Mobil did not work anymore but I was told the numbers were turned off but I would have to disconnect the service myself.
On Dec. 27th, I called T-Mobil to disconnect my service. I was told that my service had been disconnected as of Dec. 12, 2004. I couldn't understand it because I said I had not authorized it. Now I find out that as soon as they ported the numbers to Cingular, this automatically disconnected my T-Mobil service, which now has resulted in a $200.00 per phone termination fee, which is reflected in my $800.00 bill from T-Mobil.
We feel that Mr. John George, gave us erroneous information that we relied on because of his expertise and position to Wireless Retail to know how to advise us correctly.
Now we have been financially damaged.
We had no intention of cancelling our T-Mobil account early but this is what was done when Wireless Retail ported our numbers to Cingular.
As a resolution, I would like the following:
I would like to have Wireless Retail take care of the $800.00 termination fee to T-Mobil.
Please contact me if you need more details regarding this incident.