Dell Computer Corporation Complaint - Warning - DELL Laptop Burned my leg
Please take care great care when using a DELL XPS laptop as my battery got so hot that my leg blistered - much like you would see if you burned yourself on the stove. I would advise to be very careful using this product - and really, do not use this laptop on your lap - especially if you have on shorts.
After my leg was blistered, I called DELL. After being transferred to every department, multiple, multiple times, I finally reached tech support who suggested they were not sure how to handle this problem - because I had a burned my leg while using the computer.
With respect, I am not at all certain the Indian man understood that I had burned my leg - because the battery had gotten so hot - and yes, that was a DELL issue. So, he told me not use my computer (very tough when you rely on it for most everything) and that had "escalated" my issue and someone would call within 48 hours. 48 hours - to respond to complaint that somone had burned themselves using a laptop..........Not good.
So, 48 hours comes and goes - and finally on day 5 of waiting - I called DELL again. Again, I get transferred - multiple times - to the order dept. The order department ( with wait times of over 12 minutes) tells me that they can not help me. Not a surprise. And now my blisters are starting to break open. Lovely site. But, no one from DELL seems interested that they have a product that is buring someone.
Fianlly, I get someone, again in tech support and after 1 hour or more on the phone, they tell me that will exchange my laptop - which I need for everyday use - - in 3 weeks. No comment on the burns, and I have to bring up that using the current laptop may be a dangerous, etc. But still I am expected to wait 3 weeks - when I can't really wait even 3 days - for a "laptop exchange" - - for a laptop that has burned my leg.
What a horrible experience with DELL. What a lack of customer service.
So, first and foremost, please be careful not use this laptop with shorts on, or you may end up where I did. Even with a blistered leg, it seems the DELL process mandates who is or in my case, who is not taken care of appropriately.