JC Penny Complaint - Mail in rebate
MONROEVILLE, PENNSYLVANIA -- Regrettably I purchased cookware as a wedding gift from JC Penny. With the rebate advertised in the newspaper it fit my budget. 12 weeks later when I never received the rebate or any correspondence I contacted JC Penny. It was a very frustrating experience. After many calls and conversations by phone and in person, finally someone gave me the number of the rebate company. I would have to take it up with them. I was informed since I didn't cut the actual bar code from the box (that I was going to give as a gift)and that is why I never received the rebate. --Then JC Penny informed me if the box didn't have the bar code on it, it could not be returned for any reason. The newspaper ad clearly stated that in certain states the rebate must be given at the register at time of purchase. (I wonder if they cut the code from the box at the register like I was instructed to do.) My state was not one that was listed. I didn't mind getting the rebate in the mail. Now I understand why some states insist the rebate be given at
the register. My assumption is most people don't have time to follow up
and therefore the rebate is never collected. The most disappointing to me is the way JC Penny disassociated themselves from the situation- I was enticed to make the purchase from their ad that promised a $40.00 rebate. JC Penny has been a favorite of mine all my adult life. I have always shopped with confidence, I can' bring myself to shop there anymore. I was given the option to return the item - I had already told the mother of the bride that I had purchased the cookware. Calling her to tell her I had returned it would be as tacky as giving a wedding gift with a hole in the box without being able to return it for any reason.