The Adobe Store Complaint - Beware of Fraudulent transactions! ! ! ! ! !
On May 18, 2010, I ordered a downloadable version of Adobe Dreamweaver CS4 from The Adobe Store and paid through Pay Pal, who debited my bank account. When I received the order details from The Adobe Store, there was something fishy about it. They wanted me to download and apply an Adobe patch, but the download site was from The Adobe Sore website, not the Adobe website. I searched the Adobe website for the patch, but could not locate it. I called Adobe’s tech support, but they had never heard of the patch. They me asked for the registration code I had been given and checked it out and told me that it was an invalid code. I emailed The Adobe Store and told them this and he sent me a second email and different registration code. I called Adobe again and asked them about the new registration code and was told that it too was invalid. I then emailed The Adobe Store and asked for a refund. They did not reply.
I decided to try the install anyway since they weren’t responding, and the install worked. It accepted the registration code and it successfully registered with Adobe, so I figured that maybe the guy at Adobe was wrong and dropped it. However, on June 22nd when I opened the software, it gave me the message that the serial number used was invalid and it revoked my license.
I called PayPal, but they will not do anything because I did receive something. (If I had not received anything at all, they may have been more helpful.) Also, since it is an intangible product, they will not investigate further.
I emailed the Adobe Store again when I got the error message and asked for a refund, but all they sent was another "patch" to install, which I believe is just something to disable Dreamweaver's ability to validate the serial number.
It has been very frustrating to try and get any help to resolve this. If you shop there, just be warned. You may end up with nothing for your money.
Dreamweaver CS4 License revoke notice