Days Inn Complaint - Even though privately owned franchise,don't they have the same rules?
OGDEN, UTAH -- My family thought a comfortable night at Days Inn would be good. Boy were we wrong! The first day we were there we hung the "do not disturb" sign and went to check out the pool. When we got back to the room one of the maids had been in the room and forgot to take out her cleaning rag that she left laying on the foot of the bed! When she brought our towels we gave her the rag and she said she forgot it when she was in there!
The second time we stayed we rented two rooms. Our room had no towels and the second room had no a/c. We were supposed to receive a discount because of the prior experience so when we tried to get the discount we had to threaten to call coporate office to get the discount.
When we went to the pool that night we spoke to another guest that was having problems keeping their door closed after getting it closed. How can a company treat customers like this and still stay in business?
We left a pillow and when we called to ask if it was found we were told there was nothing they could do and that they didn't have a lost and found. The night auditor hung up on my husband when he questioned company policy and asked who he needed to speak with to find out if the cleaning crew had found a pillow.
All in all if a total stranger asked me if they should stay at Days Inn in Ogden Ut I would tell them about our experiences and leave it up to them. I personally cannot tell a person to stay in a hotel that is not up to corporate expectations.
We also heard that the free Continental breakfast is being changed so that you have to purchase eggs, which other hotels are including in their free Continental breakfasts now.