Simmons beauty rest Complaint - Warranty claim
NORCROSS, GEORGIA -- In August of 2009 my wife and I purchased a new Simmons beauty rest box spring and mattress from "Mattress Unlimited" for $1040.00. One month later the mattress had 2 ea sunken places where my wife and I slept at. we applied to mattress unlimited for a replacement and was approved and they delivered a new mattress after a long wait and when they arrived (independent installer) they said they could not replace it because part of the law tag had been removed. Makes me think that it may have been going to someone else if they picked it up.
The next week I contacted customer service at Simmons beauty rest in nor cross Ga. and they ask me to send the claim forms to them and I did and they replied and ask for one additional photo of the type of mattress tag that was on the bed and I did so and they replied and ask for all of the photos of the bed that had the measurements of the depth of sunken places to be in color photos. at that point I refused to re do all of the warranty claims. as I had complied two times correctly.
it seems to me that if a company is not going to warranty when all warranty claims have been met on this high price of item that there should not be a warranty implied by the manufacturer or retail store.
my time is valuable to me and my corporation and the days are long and do not have time to keep sending letters and e-mails back and forth for something that should been resolved quickly and by a visit from the retail store if they thought that I was not telling the truth.