Stream Energy Complaint - Streams advertising is FALSE
DALLAS, TEXAS -- I have been with stream energy for the past 6 years. I recently signed up for a new "fixed rate" plan which was advertised as a great rate, 11.9. I will thrilled as my old rate ran 0.145. I received my bill today and was surprised that the new rate I signed up for was still at the old rate. when I called the customer service number I spoke with a young lady who sounded to be around 17. I was told that my annual usage was below 1099 kwh calculated annually and I will be charged the higher rate. SOME GREAT DEAL STREAM. IT'S WORTH IT TO ME TO PAY THE $250.00 TO BE RID OF YOU!
What a joke. they reel you in with these alleged deals only to take advantage of you in the end. good bye stream, I won't be missing you.