Liberty Mutual Insurance Co Complaint - Untrustworthy
Dishonest. Untrustworthy. Alters your information without consulting you to increase your premium. I had 4 people on my auto policy with Mutual Liberty, then removed my daughter because she grew up and bought her own car. When she was in my policy as a minor driver her portion was roughly 750. Won't expect the premium drop by roughly that amount after she is removed? Nope. Mutual Liberty reduced my premium by a mere 40 dollars per year. When I called them, they said well, since your daughter left, your son’s good student discount was no longer applied (what does my daughter’s being in policy or not have anything to do with my son?????). Then they started asking a bunch of questions such as how much do you drive, does your vehicle have ABS, etc etc as if I was getting a new quote. Finally they did reduce my premium by an amount similar (although still a couple of hundred dollars less) than what I expected. When I asked them why after this conversation my premium went down, they said well that has to do with a lot of factors such as you being a good driver, low daily mileage, your son being a resident student, etc. FUNNY! All those information was already in my account, and my former premium was based on that. Suddenly because my daughter left information about myself, my wife and my son all changed???? That is, it does not change unless someone altered it without talking to me! Want to find dishonest people? Go to Mutual Liberty. It’s very easy to find a bunch there!