Sony Complaint - FLASH !! SONY HIRES CAPITALONE "No!" guy to head customer service !!!
RICHMOND, VIRGINIA -- At least, that's what it seems like to me. First, it's almost impossible to get hold of a live customer service person at Sony. After being trapped in the never ending loop of automated messages, I finally sent an email. That got me a response to call the same toll free number I failed on the day before. This time, I did get a live person, as the menu was different than if you call in cold (does Sony's customer service really screen its own calls and cherry pick those they will answer???)
After explaining the problem to the very nice lady on the other end, she transferred me to someone who could "help" me. After explaining the problem a second time, this gentlemen transferred me to the head of Sony's customer service, the "NO" man (recently seen on CapitalOne commercials). After explaining the problem a third time, the no man (Dale) told me no. After I asked why two other people transferred me to him because he could "help" me, Dale then said "nada". When I asked for higher assistance, Dale said "nyet". Over the next 15 minutes, I heard 1000 ways to say "no". That seems to be Sony's customer service policy.
I purchased a Sony Vaio GRV550 laptop, supposedly, I thought, a quality machine. Yet, the AC adapter connector broke after only 10 months. They did fix it, but this time it lasted only another 10 months. I paid $1800 for a computer that, because of a faulty AC adapter design, I can't use. The "No" man's only response was.............you guessed it, no. When I asked why two people thought he could help me, he accused me of not taking "no" for an answer. I guess that's what he specializes in. I have never had any other problems with the machine but, now, because of the failure of a $2 part, I will have to find service elsewhere.
I will never, never, never purchase another Sony part again. I have never seen a company more indifferent to it's customers.
P.S. When I asked for the name and address of the CEO of Sony, I was told it was a "secret" and a "security" matter. Yet, you can find it in any business write up on the company. How bush league !!!!