HealthcareOne Complaint - Refund Policy-NOT!!!!

Review by saddad63 on 2010-06-26
TEMPE, ARIZONA -- I became unemployed in Dec 2009, a single parent of 3 children. I could not afford the insurance my former employer offered and wouldn't you know it one of my kids needed medical care 3 times in January. After spending almost $500 at urgentcare facilities, I knew I had to find some type of relief. In February I saw an infomercial that fit my family's need. After listening to the sales pitch and being assured of a 30 day money back guarantee, I purchased a quarterly plan Once the packet arrived I found that it was not an insurance policy but a discount plan for certain healthcare providers. After reading the fine print I immediately followed the instructions and submitted a written request to cancel the plan and get my money back. I've called the company at least 10 times to inquire about my refund. They confirmed that they received my letter on Feb 26. It is now June 26 and I have not received anything from them. Every time I call I get the same response, "We received your request and I not sure why you haven't received a refund." I explain my situation and ask to speak to someone who make things happen. The only response I get is "we'll send this to our finance dept." At a time when evey dime counts I really need my money. I guess I missed the part that said we guarantee a refund within one year. So frustrated and disappointed.........
Comments:2 Replies - Latest reply on 2010-06-27
Posted by lily on 2010-06-27:
Sounds like some kind of scam they have going on there! What a horrible thing to do to people, especially in this bad economy! Maybe you should get ahold of your local tv stations and see if they can do something about it (they usually have those teams that go after companies that mess with people). I don't know if it will help, but maybe the bad publicity might shame them into getting you your refund. Good luck! Hope you get your money back.
Posted by SB on 2010-06-27:
Doesn't one of the TV stations in AZ investigate scams like this? check it out! Good luck to you.

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