Ford Motor Complaint - Peeling Paint
2003 Ford Escape story.
The car had 64,000 km's on it, 4,000 over warranty and was 3 1/2 years old. Since new, it had been maintained as per the schedule published by Ford as well as having "Crown Rust proofing" to protect it from our dreadful winters. My 14 year old Dodge Dakota looks factory new except for the parking lot door dings from inconsiderate others but that it another story. Crown works!
Back to my Ford situation.
After a hand wash, I noticed that paint was starting to delaminate above the front windshield. Close examination showed delaminating on the rear tailgate. Over the next month, large pieces of paint peeled off the car. I went to the local Ford dealer and spoke with the body manager who informed me that this was my problem, not his and since the warranty was expired, a paint repair would come out of my pocket.
Conversations with Ford went nowhere.
During one exchange with Ford Canada, the person on the other end of the phone told me that there was a note on my file that stated that the car had been repainted. This apparently came from the body manager whom I initially spoke to about the problem.
I owned the car since new and adamantly stated that the paint or what was left of the shoddy paint was indeed original. My next visit to the dealer in no uncertain terms I told the manager that I didn’t appreciate being insulted and called a liar regarding te paint problem.
Ford walked away from the problem and I walked away from Ford.
To this day I look at the same model of Escape which I had and continually I see paint peeling in the same places as my former vehicle. Obviously Ford has a problem with the process of getting paint to adhere to some models of their vehicles.
After absorbing a huge depreciation expense of the private sale of my Escape, I purchased a Lexus GX470.
Never will I own a Ford again.
Poor workmanship, poor body fit, poor paint, poor dealer service.
I pass on my Ford story to anyone who will listen.
Lexus quality and service has been a dream after the Ford experience.
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