Orbitz Complaint - The "Low Price Guarantee" and "Price Assurance Policy" are Deceptive
Orbitz advertises a "Price Assurance" policy and a "Low Price Guarantee" on it's hotel room rates. I booked a hotel room through them for this reason. A week later the room was being offered for a lower price. I called and emailed Orbitz about both policies. I was told that in the so-called "Low Price Guarantee" does not apply to non-refundable reservations. I then asked about the "Price Assurance" policy, where the man in the TV ads is handing people a check and I was told that the policy did not apply if you used a promotion code to book the room, which I did. Both these 'exceptions' to the pricing policies are in extremely small print and only found after sifting through a few pages of 'terms and conditions'. On the reservation page it just states that Orbitz will give you the lower price. You really have to search for these rules.
I would not have booked the hotel so soon. I lost $23 per night for 2 nights. It is not the money, but the principle of the thing. I am sure I am not the only person 'surprised' by the hidden rules.