Office Max Complaint - Misrepresentation of Computers by employees
CAPE CORAL, FLORIDA -- On 03/20/10 my wife purchased a computer from Office Max, Cape Coral Fl. Store #647. We spoke to the store employee whom we asked 4 separate times if this lap top will work with DIAL UP. Sales person stated yes no problem 4 times and stated if you buy the protection program it will be protected no questions asked, free replacement. PC was taken home and this lap top would not function with wireless router, nor would it go on line with the DIAL UP system we had. We returned to the store and the complaint was made to the store salesman, then to the store manager. Both were irate to me and would not solve the problem. Employee told me to return the wireless router and while I was home getting the router he told my wife to call me on the telephone and tell me his manager told him HE MADE A MISTAKE and RETURN the Lap Top, IT would not work with the wireless router on a dial up system. I told him I will return the Lap Top and he stated fine they will take it back and give me a credit on my bank account for $529.98, after the factory accepted the return via UPS, This was told to me from the salesman, when I returned to the store the manager told me to call the factory and get the software re programed to fit the dial up system. Factory stated no way can it be reprogrammed. This was not what we purchased from them. The computer was returned and in fact they charged my wife $106.98 as a restocking fee for returning the computer. The store lied to sell this computer to us, the salesman knew nothing of the capabilities of the lap top and the store manager was rude and lied to us. What we thought was a good deal turned out costing me over $106.98 plus accessories for this lap top they didn't give cash back they gave gift cards to keep every dime they could from us, $126.00 in gift cards which made us have to shop at Office Max still. In all the return cost us over $232.98 for a return. This store is located in Cape Coral Florida, Del Prado BLVD. I am so mad over this deal I am looking for a good lawyer to sue these idiots, we went to their competitors, BEST BUY of Ft Myers and received a wonderful deal. But we still lost over $232.98 as a result of a salesman lying along with the store managers. I called the headquarters over this deal and they said they would look into it but they are liars also. No return calls or investigation over this deal with Office Max. I can't believe we were ripped off over this salesperson poor knowledge and the managers backing of lies. This is a warning to all shopping at Office Max, NO EXPERIENCED PEOPLE ON THE SALES FLOOR, NOTHING BUT QUOTAS AND ALL LIES WHEN YOU RETURN SOMETHING. It will cost you money to bring something back at no fault of your own. Do not give these people the time of day, they need to fold up like all of the Circuit City Stores did. I have all the paperwork to back my statements.