Amazon.com Complaint - AMAZON.COM DELETES NEGATIVE BOOK REVIEWS
I posted a negative review of a real stinker of a book. At the time I posted it there were 29 other negatives and five positives. Mine was number 35.
The following evening I went back to see what other customers were saying about the book and found that AMAZON.COM had removed all the negative reviews of the book that they list as their top 2 seller. I was livid. Only the five positive reviews remained.
I called customer service and promised them that if they did not repost all the reviews they deleted that I would notify any and all parties that their reviews section cannot be trusted because AMAZON.COM simply removes negative reviews of books that they want to sell or need to sell.
This deceptive practice is downright dirty business and if a customer can't trust the customer review section to be an honest selection of opinions, then what CAN they trust.
Certainly NOT amazon.com
The customer service rep that I talked to was nice. She admitted that there were 35 reviews and that now there were only five and that those five were positive. She also agreed that removing the negative reviews as NOT a positive move for Amazon.com.
The only way AMAZON.COM can repair the trust of their customers (I intend to make CERTAIN that as many people as possible know that they cannot trust the customer review section of AMAZON>COM.) is to issue a WRITTEN APPOLOGY to all the people whose reviews were removed and admit that they not only did it but that they did it WRONGLY.