Holland America Cruises Complaint - Excessive Room Charges
Traveled recently on a 11 day land/sea package with Holland America. We were very pleased with the trip; food, service, handling, HAL people, etc. The problem comes with booking an extra room night in Anchorage because we could not arrive on time for the 1st day departure.
I was quoted an extra room night for $154. After arriving in Anchorage, I realized that they booked the extra room night as they would an excursion - $154 per person as if we had two rooms. The end result is that I paid $308 for a room for one night. When I inquired about the cost for a room at the hotel desk, a Saturday night stay in May, the normal charge is $139 plus tax = $154.
When I explained my issue of double booking for one room/one night, HAL Guest Relations stated the charge was for both nights. We proved through our invoice that the arrival night in the hotel was part of the excursion package. HAL Guest Relations quickly changed positions and stated that each guest had to pay $154 for the extra night. I calmly explained that I could have booked a room for 1/2 that price however their response was to say "contact your credit card company and complain".
Anyone reading this knows you can book a room in Manhattan for $300 but in Anchorage, that's an excessive fee. After reading some of the other complaints listed on this site, my conclusion is that Holland America doesn't do refunds regardless of their mistakes.