Toro/briggs Informative - Warranty not 2 years
I bought a Toro self propelled lawn mower, 18 months later its blowing out blue smoke and a bad noise from inside engine. Toro said take to one of their repair shops. I took it to the shop and was told it would be $68.50 do diagnose the problem and then they would turn in to b&S. I was also told that it would probably be my fault for not changing oil or running it low on oil, It was suggested that I just go buy another one. I went to Toro and after a few days they told me they would pay for the initial part of opening up the engine. They opened it up and it came back the engine had ingested dirt to the inside of the engine and it was not covered with the 2 year warranty. I was told it would be put back like I turned it in, wound up if I paid for gasket set and labor it would be like I turned it in. I refused so I got my mower back which I cannot run at all. what good is a 2 year warranty if you have to spend money up front and repair shops telling you that it won't be under warranty before they open it up.