Pep Boys Complaint - They dont do services requested!!!
TULSA, OKLAHOMA -- I took my 2002 Dodge intrepid to Pepboys for a reg. oil change...I explained to the men working that a mechanic(family friend) had just looked at my car less than an hour ago and told me I was really low on radiator fluid I asked them to make sure they fill it up... my car was in and out in less than 30min. I asked the tech before I left if he replaced the fluids he said that I was good on all my fluids now.... Well a little over 2 wks later I was driving to joplin month I never made it there. My car broke down started smoking less than 24 miles from joplin! The heat index was over a 100+ my fiancee and I got stuck on the side of the rode, luckily a ok state trooper came along and drove us to Miami ok. where we had to have our car towed there $95 then we had to have another person tow it from there to tulsa where we live another $200 ! I had 3 diff. mechanics look at my car they all said that my car 's inital breakdown was the result of having no rad. fluid .!!!! I called Pepboys and the manager there stated that he would look at the tapes and get back to me ... he never did I had to call him back, he then stated that this was not Pepboys fault that I poss. had a blown head gasket nut would need a comp. check to see. I called their corp # and they had my car towed to Pepboys and did the comp. test -they said it was a blown head gasket but it couldn't have happened from no rad. fluid....!!!! they (even the area sup.) said that Chrysler has defective parts on my car that go out ...they said that they would be glad to fix it for me and would even give me a disc. instead of the almost $1900 they'd only charge me $1600!!! um, yeah, ok its not your fault although every mech. I've talked to said it is -but youll give me a disc. why???? I am a mother of 6 in school for nursing that now is stranded all b/c of Pepboys!!!PLEASE EVERYONE STAY AWAY FROM THERE!!!!!