Hewlett-Packard Company Informative - HP MS 213 Computer Issues
PALO ALTO, CALIFORNIA -- I purchased an HP MS213 All-in-One Computer in November, 2009. In February (77 days into warranty), I received a blue screen error message followed by an automatic restart and a black screen with "Operating System Not Found." I contacted HP. After several hours and days of troubleshooting, I was sent a new hard drive. It was installed and would not run the Installation Disks. Another several hours and calls to HP and I was finally permitted to return product pre-paid to factory. Approximately 60 days later (May 2010), the computer started going through the exact same scenario - blue screen message - black screen, "Operating System Not Found." I again contacted HP, spent hours on the phone troubleshooting with support and was again permitted to return product pre-paid to HP. The computer was returned to me with a new hard drive, and less than 72 hours out of the box, the computer AGAIN started the same cycle. It was returned AGAIN to HP, returned eight days later with the note "No Defect Found." Twenty six hours out of the box, and it is again popping up a Blue Screen Error Message and reverts to a black screen with Operating System Not Found.
I have requested a new machine from HP on the last two occasions and was told by very apologetic case managers that was simply not possible. I have written a detailed letter to the president of the company, and requested the courtesy of his reply. To date, I not received a response.
In less than eight months, this machine has been returned to the factory three times for hard drives, and had one sent from the factory to be installed by me. I have logged well over 20 hours with Telephone Support trying to resolve the issue. This month alone, the computer has been out of commission 20 of the 28 days. HP support personnel are friendly, polite, and incredibly reassuring, but unfortunately, I am still dealing with the same issues, and requests for a replacement machine have been denied.