Royal Caribbean Complaint - Ruined Vacation - Theft/Bad Customer Service
MIAMI, FLORIDA -- Just wanted to say thank you Radiance of the Seas for ruining my Alaskan vacation that I had saved for a year to pay for. First my clothing was stolen at the Vancouver Dock. Complaint was made to customer service who just shrugged his shoulders as if to say what do you want me to do. Simply asked for a newsletter and was causticly replied to that it was in the room. Told him yes, it may be but we cannot access the room until 1:30 so please give me a copy of the newsletter. He slammed it on the desk and walked back into his inner sanctum. The food was deplorable -- pork every night and hardly any fresh vegetables. Now if you were from India you had ample selection of food to choose from. My key card did not work and it took not one but three customer service personnel to figure out how to issue a new one. Then when it came time to purchase an item on the ship, I found out the key card was invalid. The pool was out of order for the first four days of the cruise. All the so-called seminars on the next port were nothing more than enticements to pick up their brochure on where to purchase their diamonds from the ship-owned stores. All you heard was purchase our diamonds. Forget playing a friendly game of bingo as the ship was charging $20 a card to play -- outrageous. When a group of us tried to go off the ship to do our laundry, we were told we could not do so because it was against international law and there was no customs agent at the dock to inspect our laundry. Told the customer service person that in the USA we do not consider laundry a package. The ship's personnel kept stating we could not take a "package" off the ship. Nowhere in the newsletter did it ever state a person could not take their laundry off the ship. Thanks to Radiance of the Seas they made what was suppose to be an enjoyable trip, a trip from hell.