Sears Complaint - Sears New Return Policy
FORT WORTH, TEXAS -- I received 2 shirts as a birthday present & didn't care for the style or colors so I went to exchange them (as you can with most any store) without a receipt. I don't want to hurt my friends feelings & ask her for a receipt, but Sears will not let you exchange anything without a receipt. Do not buy any gifts from Sears unless you want to include the receipt to the person you buy for. I am stuck with 2 shirts that I won't wear because I don't think it's right to have to ask someone for a receipt with a gift. They also said if the friend does not have the receipt any more I would have to bring them in so they could look it up on their card...how embarrasssing! I will not be shopping at Sears again because of this policy. I did email the corporate office & they said store policy, sorry.