Enterprise Rent-A-Car Complaint - Two experiences with Enterprise in Ventura, both horrible.
1050 EAST THOMPSON, VENTURA, CALIFORNIA -- We usually go to Avis, but Enterprise was closer, so we thought we would give them a try. Our cars are good for around town, but for long trips, we like to rent a car. We were driving to visit family at the very top of California, almost to Oregon. We called ahead and said we wanted a small car that got good mileage. We wanted to leave as early as possible, so we could get on the road.
We got there at 9:00 when they opened, (Avis opens at 7:00) but they said the car was not ready because it had to be washed. Finally at 10:00, it was washed, and they brought over this HUGE pick-up truck. We were so upset. Now we were an hour late getting on the road, and we had this huge gas guzzler. Plus, in a car, we can leave our extra luggage in the trunk, but with our luggage in the bed of the truck, we had to pack and unpack everything in the different motels every night. We should have gone to Avis right away, but we took the truck anyway because we needed to get going and we could not waste any more time. We vowed NEVER to come back.
But we had to.
A few years later, I needed a pick up truck on Saturday to move some bedroom furniture. We called everyone, and Enterprise was the only company that had one. They quoted us $69. The guy on the phone said they were closed on Sunday, so we could bring it back on Monday. They do not have a key drop.
I picked up the truck and it was low on gas, so I had to put gas in it. At Avis, the vehicles are always full. Of course, I had no idea how much gas I was going to need, so I had to put in too much. They gave me a coupon for the overage, but so what? At Avis, I only pay for the gas I actually use by picking up a full vehicle and filling it up when I return.
So we took care of the bed room furniture and brought the truck back on Monday. They charged us for two days. I was livid: they did not tell me that just because they could not be bothered to open on Sunday, they were going to charge me two days. PLUS, they did not charge me $69, but $79. When it was all over, including taxes etc., the bill came to $200, which was WAY more than I wanted to spend moving furniture. I was so furious and I told the girl that this was bait and switch, and no one told me they were going to charge me double, and all she could do was lamely say, “I’m sorry, that’s our company's policy”. She said next time I should try the Enterprise in Oxnard because they are open on Sunday. I said Oxnard did not have trucks, and I am NEVER going to patronize ANY Enterprise in the whole United States. We have family all over, so we frequently fly across the U.S. and rent cars. I promise you, I will never patronize any Enterprise Rent-a-car again, anywhere!
I was so upset. When I left, a woman outside who heard everything said to me that she also hates using Enterprise, but they are the only people with pick up trucks. She said that she likes to pick up a truck in the evening, and pack it at night, then bring it back the next afternoon. She said Avis charges for a 24-hour period, but Enterprise charges her for two days, so she feels gypped too.
I give Enterprise ZERO stars for their terrible, unhelpful, all around, bad service.
I give Avis 10 stars for having cars ready when I arrive, cars already filled with gas, opening early, staying open all weekend, charging me for 24-hour periods, and having a key drop. I have never had any issues with Avis, and I will recommend them to everyone and discourage as many people as possible from using Enterprise.
Carolyn Jorgensen Potter