Bose Corporation Compliment - Excellent Customer Service - Surround sound system

Surround sound system - Compliment

Review by dandd on 2010-06-28

I have a Bose surround sound system. It is approximately four years old. Recently, lightening caused the system to go down. It was after five on a Friday evening but I called the customer service line just to check their hours. It was answered by a live person who spoke very good English!! He walked me through a few checks on the system and diagnosed what he thought the problem was. I ordered the part he recommended and was told to call back when I received it so someone could walk me through the installation of it. The part arrived very quickly and I called them back. Once again I was able to talk to someone almost instantly. They helped me put the part in and it was working again within five minutes. This was the best customer service I think I have ever received over the phone. Kudos to the Bose Corporation. All others should follow their example!!