Jennifer Convertibles Inc Compliment - Always get a great deal,have never had a major problem
NEW YORK -- My family and I have been purchasing from Jennifer Convertibles for almost 20 years and have never had any major problems. I do not understand of these negative reviews??? Cushions going flat in three years, the fabric guarantee covering everything etc. If the fabric guarantee covered everything it would not be called a fabric guarantee...right. I was a little concerned because we were going to make another purchase so I read through all of my paperwork on our last purchase. The fabric guarantee guarantees just that...the fabric from staining. Everything else is written on the back of the receipt. It also very clearly states what is not covered. So clearly most of these complaints are bogus. It is just uneducated people complaining about things that are out of the guarantee time etc. Now on the flip side Jennifer convertibles could use an updated service center. Sometimes it takes forever to get through to them. But every issue we ever had...and there were a few small incidents...were all handled quickly and efficiently. We will continue to highly recommend them to anyone who wants good looking furniture at a great price.