Best Western Hotels International, Inc. Complaint - Screaming Manager, Rude Bossy Clerk - Best Western Gold Country Inn Grass Valley
Best Western Gold Country Inn Grass Valley - Complaint
NEVADA CITY, CALIFORNIA -- This Best Western inn is located in Grass Valley California.
One room had a loud knocking noise sound off every couple of hours. Another room had a very sagging bed.
Here is the kicker I paid the extra pet fee only to be told that my pet couldn't enter the inn. When I did not agree to the clerk's demands she then said she would have the manager call me. I told her I did not want the manager to call me. Please leave me alone. I then explained to her my puppy was a service dog I just didn't have the papers yet.
The next day the manager went off on me like she was on amphetamines. I found her rude manner scary, almost nonsensical and completely out of context. She then said something about double occupancy.
I figured out later that they were kicking me out so they could make more money renting to two people parties. The manager ruined my day, ruined my week and caused me severe emotional distress. The next day as I was trying to leave the room for good the housekeeper kept knocking on my door while I was naked. I said I am naked. I then called the front desk to complain. I also called the police as the housekeeper harassing me after the clerk and after the manager screaming at me to get the dog out of the lobby was too much to bear!!!!
The front desk called the police on me. The police, the front desk clerk and the housekeeper then all were at my door. I had managed to put on clothes by then. The housekeeper told the police that I knew her.
This was a frightening, weird and dubious experience. Best Western clearly states that pets should not be left in the room by themselves.
These people probably didn't go to college. The manager short haired woman mid thirties to fourties probably on uppers and will do anything to make more bucks.
You might get away with staying there but don't stay for more than a night. For heavens sake don't pay the pet fee or count on reliable lodging.