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Best Western Hotels International, Inc. Complaint - Screaming Manager, Rude Bossy Clerk - Best Western Gold Country Inn Grass Valley
Best Western Gold Country Inn Grass Valley - Complaint
NEVADA CITY, CALIFORNIA -- This Best Western inn is located in Grass Valley California.
One room had a loud knocking noise sound off every couple of hours. Another room had a very sagging bed.
Here is the kicker I paid the extra pet fee only to be told that my pet couldn't enter the inn. When I did not agree to the clerk's demands she then said she would have the manager call me. I told her I did not want the manager to call me. Please leave me alone. I then explained to her my puppy was a service dog I just didn't have the papers yet.
The next day the manager went off on me like she was on amphetamines. I found her rude manner scary, almost nonsensical and completely out of context. She then said something about double occupancy.
I figured out later that they were kicking me out so they could make more money renting to two people parties. The manager ruined my day, ruined my week and caused me severe emotional distress. The next day as I was trying to leave the room for good the housekeeper kept knocking on my door while I was naked. I said I am naked. I then called the front desk to complain. I also called the police as the housekeeper harassing me after the clerk and after the manager screaming at me to get the dog out of the lobby was too much to bear!!!!
The front desk called the police on me. The police, the front desk clerk and the housekeeper then all were at my door. I had managed to put on clothes by then. The housekeeper told the police that I knew her.
This was a frightening, weird and dubious experience. Best Western clearly states that pets should not be left in the room by themselves.
These people probably didn't go to college. The manager short haired woman mid thirties to fourties probably on uppers and will do anything to make more bucks.
You might get away with staying there but don't stay for more than a night. For heavens sake don't pay the pet fee or count on reliable lodging.
One room had a loud knocking noise sound off every couple of hours. Another room had a very sagging bed.
Here is the kicker I paid the extra pet fee only to be told that my pet couldn't enter the inn. When I did not agree to the clerk's demands she then said she would have the manager call me. I told her I did not want the manager to call me. Please leave me alone. I then explained to her my puppy was a service dog I just didn't have the papers yet.
The next day the manager went off on me like she was on amphetamines. I found her rude manner scary, almost nonsensical and completely out of context. She then said something about double occupancy.
I figured out later that they were kicking me out so they could make more money renting to two people parties. The manager ruined my day, ruined my week and caused me severe emotional distress. The next day as I was trying to leave the room for good the housekeeper kept knocking on my door while I was naked. I said I am naked. I then called the front desk to complain. I also called the police as the housekeeper harassing me after the clerk and after the manager screaming at me to get the dog out of the lobby was too much to bear!!!!
The front desk called the police on me. The police, the front desk clerk and the housekeeper then all were at my door. I had managed to put on clothes by then. The housekeeper told the police that I knew her.
This was a frightening, weird and dubious experience. Best Western clearly states that pets should not be left in the room by themselves.
These people probably didn't go to college. The manager short haired woman mid thirties to fourties probably on uppers and will do anything to make more bucks.
You might get away with staying there but don't stay for more than a night. For heavens sake don't pay the pet fee or count on reliable lodging.
Comments:
Posted by PepperElf on 2010-06-28:
"I then explained to her my puppy was a service dog I just didn't have the papers yet. "
Legally you don't have to actually show papers if I'm not mistaken. You might want to check up on the ADA however.
"These people probably didn't go to college. "
That however is uncalled for.
I've seen too many cases of people making nasty assumptions like that - only to see them find out that the employee was actually MORE intelligent. In one case, the customer found out the following semester that the "dumbo employee" was actually one of her college professors and had simply been working the job for extra $ while he did a masters. In another case, after commenting on how the employee was someone who had never done anything with her life, the customer found out the employee was in her last semester of college, completing her law degree.
it's best to never call someone stupid - no matter how angry you are
Legally you don't have to actually show papers if I'm not mistaken. You might want to check up on the ADA however.
"These people probably didn't go to college. "
That however is uncalled for.
I've seen too many cases of people making nasty assumptions like that - only to see them find out that the employee was actually MORE intelligent. In one case, the customer found out the following semester that the "dumbo employee" was actually one of her college professors and had simply been working the job for extra $ while he did a masters. In another case, after commenting on how the employee was someone who had never done anything with her life, the customer found out the employee was in her last semester of college, completing her law degree.
it's best to never call someone stupid - no matter how angry you are
Posted by Obsfucation on 2010-06-28:
Service dogs come with papers.
Posted by Mrs. V on 2010-06-28:
I'm sorry, Obsfucation, but I think you may be wrong on this one.
http://registeredservicedogs.com/faq.php
"Individual companies such as Registered Service Dogs cannot issue a license to your dog. Only government agencies can issue a ”License”. However, a company such as ours can issue a “Certificate” to your dog which is totally legal and binding.
You are NOT required by law to have a card/patch/registration/etc. for your dog. Unfortunately, many business owners and Airlines do not understand the guidelines set forth in the American with Disabilities Act, and because of this continue to refuse service.
Simply put...the card is provided not because you need, by law, to have it. The Card is provided because businesses and organizations errantly assume you need one. This card simplifies your life while giving business owners "Peace of Mind"."
http://registeredservicedogs.com/faq.php
"Individual companies such as Registered Service Dogs cannot issue a license to your dog. Only government agencies can issue a ”License”. However, a company such as ours can issue a “Certificate” to your dog which is totally legal and binding.
You are NOT required by law to have a card/patch/registration/etc. for your dog. Unfortunately, many business owners and Airlines do not understand the guidelines set forth in the American with Disabilities Act, and because of this continue to refuse service.
Simply put...the card is provided not because you need, by law, to have it. The Card is provided because businesses and organizations errantly assume you need one. This card simplifies your life while giving business owners "Peace of Mind"."
Posted by PepperElf on 2010-06-28:
I stand corrected then. Thanks, O.
Posted by jktshff1 on 2010-06-28:
Beg you'r pardon Ob, ya need to get your facts straight. My service dog has no papers. Under ADA guidelines, it is not required:
http://www.ada.gov/qasrvc.htm
3. Q: How can I tell if an animal is really a service animal and not just a pet?
A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.
http://www.ada.gov/qasrvc.htm
3. Q: How can I tell if an animal is really a service animal and not just a pet?
A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.
Posted by clutzycook on 2010-07-29:
If you say the pet is a service animal then it's a service animal. Irregardless of that little fact, if the OP paid a pet fee then I would assume that the hotel was a pet-allowed hotel, otherwise I don't think they would have had to pay a pet fee for a service animal.
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