American Express Complaint - American Express Credit Cards Suck!
A while back I got a few days behind on my AMEX Gold Card, which I had had for 20+ years. One of their rude representatives, from some unknown foreign land said my account was being closed for NON PAYMENT! I was NOT given the opportunity to go online and pay immediately.
I thought Oh Well! AMEX has lost my business, no big deal. Much to my surprise they went a step further and canceled my Platinum Card as well, which was NOT in arrears!
THEN they sold the 'collection' to several collection agencies, and of course my great credit score plummeted.
BUT I will get the last laugh! Every other person in our company stopped using their AMEX accounts for anything! and as the renewal comes up, the accounts or being closed! I am the Managing Parter, so guess who signs off on credit card payments!!!!
PLUS our business happens to be in an industry that sells American Express products! NOT ONE has been sold since the scenario started.
PLUS our business has stopped accepting AMEX cards for payment, unless the client has no other alternative. Our acceptance has dropped 95%
AMEX may have 'won the battle' but we have 'won the war'.
My credit score will rebuild, not too worried about that.
We just focus on Visa and Mastercards now.
Really do not want to hear from them, but feel better writing this note!
I learned that American Express does not value their long term card holders. I have heard this same story at Rotary and Chamber meetings from lots of other business owners!
American Express has now offered us to pay as low as 25% of the original amounts. BUT the damage has been done at the credit bureaus and they cannot reverse that!
The slime also took away many years of 'points' we had built up on both cards! American Express sucks!