Vonage Complaint - No Speak English - Vonage Internet Phone Service
Thinking that having and paying for an expensive landline was redundant, I researched the market and chose Vonage because of the promotion they were offering at the time. After calling and setting up an account, I received my Vonage modem and this is when the troubles began. It does not just plug in and work. After carefully following the instructions that came with the system, it did not work. I called Vonage customer service and much to my amazement (tongue in cheek) I was connected with a Vonage tech who was going to help me get my Vonage up and running. The downside of this is that he could barely speak English so it was next to impossible to understand his instructions. I kept having to interrupt him and ask him to repeat what he said. "Oh, it take only 10-15 minutes to get working." That was a joke. After two and a half hours, he said it worked. The next day, I had to call a local computer specialist because my Vonage was not working. It cost me, out of pocket, $80 to find out that all the garbled and unintelligible instructions the Vonage representative gave me were backwards. My local representative got it to work - Lo and Behold - every call I placed or received would cut in and out and I could not hear the person I was talking to and on the other end, the person could not hear me. I called Vonage technical service yet again, and was connected with another tech that did not speak English. It was at this point, after paying Vonage for equipment, monthly service, a private tech and considerable frustration, that I was done with them. I called to cancel my service and got the run around. It was at this time, I sent emails to Vonage customer service, Vonage supervisors, and any other Vonage personnel I could find email addressess for that I was filing complaints with the Better Business Bureau and the frad division of the Attorney General's office in the state I reside. My account was canceled finally after getting bills for four months that I refused to pay.
I suggest that Vonage hire people that speak clear English - Vonage is in the communication business and their employees cannot communicate.
I would never recommend Vonage to anyone - even my worst enemy.