Priceline.com Complaint - Priceline Sucks - car rental
Priceline sucks. I had a problem with my reservation. I had myself listed has the driver and charged it on my wife's credit card on the reservation. When Avis tried to process the reservation they said my license was declined, but they could not tell me why. I knew that there was nothing wrong with my license. I haven't even had a parking ticket in over 20 years. Avis said all we needed to do is call Priceline and have the drivers name changed to my wife's name. When I called Priceline they refused to do that. Not only did they refuse to do that but I was told that I would have to cancel the reservation and that I would charged a cancellation fee of $55.00. Then I would have to make a new reservation. The rental agent at avis even spoke to Priceline and they totally refused to do anything about the situation. I thing Priceline acted very inconsiderate. There is no reason the driver name could not be changed to my wife's name. After my wife having a very painfull flight because she had back surgery 2 weeks prior and the reason for our trip for her to see her doctor we were there for 2 hours trying to resolve the situation. Lucky the Avis manager came in and after explaining to him the situation without wasting even a second he said he would take care of it and gave us a car for the same price.
Priceline should be ashamed of themselves. This is not the way you do business. Thanks for NOTHING Priceline.