Charter Communications Complaint - ARE YOU SERIOUS??? - Service Installation
First let me say, that I am so glad to have found a site where I can complain. I have looked everywhere on the internet for an email address for charter, but cannot find one.
OK,,,,Let me start back at the beginning.
My family moved into a new home, 3 miles from our old residence where we had charter service. We had the bundle plan (phone, internet, cable). My first request for Charter was to simply transfer my account and plan to our new home.
The only thing that Charter has been able to accomplish is to turn off all services at our old house. For the past 10 weeks I have been trying to get service at our new house. Charter is the only internet service that we have in our area, so I have no other choices. I have talked to over 15 'representatives' from Charter, I have 6 installers out to my house and still......NO Service! I have been told that we are servicable, that the hook up pole is less than 400 feet from our house. I have been told that our house is not servicable because our house is more than 400 feet from our house. I have been told that the cable can be buried to reach the pole and have a good connection and that the contractor would come bury it, and 4 times, no contractor came out. I've been told everything possible excuse that can be offered. But still no service. So why can't a house that is 400 feet (?) away from a service accessiable connection cannot receive service??
Charter does not know their heads from their butts. No one can ever give a straight anwser, cause no one knows what to say if it isn't written on an index card in front of them. No one is willing to find out, or to actually use their brain and do some real thinking to find out true solutions. I want to contact someone in the company who can help me, but even that is impossible. I checked all of your possible email address's for charter, but none of them get me to someone who can help. Thank you for the opportunity to vent and maybe get some advice.