Hughes Net Complaint - Hughes net how wrong it really is
CHICAGO, ILLINOIS -- I subscribed to Hughes net in March 2010 as it is impossible to get anything other than dial up service where I live and I was told that this would be a great way to finally get higher speed internet service. I was told that there was a daily download allowance but that it was high enough that it should not be easily crossed. This is where my problem begins I frequently cross that allowance but more often than not this is done when I am not on the computer at all and often when the computer is totally shut down for instance I went to school one morning leaving home at 8 am and returned approx 4:30 pm when I left the computer showed no recognizable usage and when I returned after having turned the computer off and unplugging the router just to make sure that no one was "borrowing" usage I was told that I had exceeded the download limit 20 minutes before I got home and when this occurs I have service that is even slower than dial up. This sort of thing has occurred often enough that I am constantly calling hughes net only to be told I am crazy that I must be doing something. I do not listen to music on line I do not download programs and I do not watch any online videos which is what they have said would probably be causing the problem. I do exactly the same things day to day I read some email I look at eBay and list a few things for sale and I play a couple of games on world winner this usually results in me only using about 10 % or less of the daily allowance but there is that often day when I am not on line or not home or even in bed that the system goes over the allowance I was given a window of time where there is an opportunity to set up a computer to download updates that won't affect the time which is between 1 and 6 am and I have set my computers to do their automatic updates between those hours The customer service with this company does not exist I have often been on the phone for hours and when I ask for some help I always get either hung up on or told I am crazy I am streaming or downloading something and if I dare ask for a supervisor I am always told it is not possible to talk to one and if I press the issue they invariably hang up on me. I was also told that I would be eligible for a 199 dollar rebate that had to be filed for in 2 separate envelopes which following their instructions I filed for and was promptly denied on the grounds my account was behind. that is a physical impossibility since they do not even send me a copy of the monthly bill they just take it off my credit card just another way that they manage to not follow through with anything that they say my advise to anyone considering Hughes Net is to run as fast as you can to anyone other than them it is not worthe the 60 dollars a month they charge when you often cannot use the service. Not only all of this but when I complained to the BBB they had someone contact me and we set up a time when after they had done some system checks they would contact me and we would see what they could do I have not heard from them since and I am still having the same problems They are also extremely rude and secretive about what their email address is making it very difficult to contact them.