Drain Go Complaint - Beware of this Company with home warranty

Review by kmp1176 on 2010-06-29
BRIGHTON, TENNESSEE -- On June 1, 2010, my wife and I had moved into our new home and I immediately had a water backup problem. I had purchased a home warranty at closing with First American warranties. I called them and they sent out their contractors, Drain Go. The guys didn't even go inside the house to check out the problem. He shined a flashlight into the clean out drain, looked at me and said, "Your insurance is not going to cover this but I can give you an estimate to fix it." He then proceeded to tell me he needed to bring a Back Ho in and dig up my front yard to repair it. He wrote on the ticket, which is ticket no. B5133. My customer no. is 601773378. I said, "Hold on. With a price like that I want a second opinion." He said, "Well, are you going to pay the service fee?" I actually didn't know I had a choice. I said that I was going to pay the service fee but I want you to leave. I paid them $55.00 for nothing. I called my plumbing co. that I have used for years and after their examination, inside the house and out, they advised me to pour in a certain product, which I did. They cleaned out a bunch of "gook" from the showers and I haven't had a problem since.
My challenge to you is for you NOT to use Drain Go. They are a rip off in my opinion and I will tell everyone with whom I have the chance.
DO NOT USE THEM. One other thing, beware of all Home Warranties when purchasing a new home. Also, the inspection is also a rip-off.

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