6
Helpful
Votes

Jitterbug Cellular Phone Service Complaint - Over priced for what you get

Review by way2goofy on 2010-06-29
Jitterbug cellular phone service is overpriced. They advertise in magazines like AARP and make it sound like you are in business for $14.99 a month. That's their 50 minutes a month plan. You add the cost of the Samsung basic phone $147.00 (over priced) plus other little charges they add on and you are past the cost of a basic plan on many nationwide cellular carriers. I was given a new phone by a major carrier for signing up for 2 years. I pay $30 a month for 300 minutes. Jitterbug does not have their own network. They are paying other cellular companies for the access to their cell towers and digital switches.
I'm biased towards the cellular company I retired from but all the major cellular carriers are improving their networks every day. I'm just telling people that might think Jitterbug is a deal to check into other celluar carriers in their area. They all have reasonably priced phones and plans for those of you that don't need all the "bells & whistles". Do your homework. Jitterbug is not upfront on the cost of the phone and other
fees in their ad. In VERY FINE print at the bottom it says $35 one time setup fee. Everytime you call the operator for assistance you are charged
the minutes you are talking to them plus an additional 5 minutes is deducted form you monthly minutes. Super fine print in a AARP ad for elderly people. I have 20/20 vision and couldn't read the fine priint without a magnifying glass!
Comments:2 Replies - Latest reply on 2010-06-29
Posted by GenuineNerd on 2010-06-29:
The idea behind Jitterbug is supposed to be an easy-to-use no-frills cell phone (no texting, no camera, no internet access, etc.-just a basic phone.) Also, the buttons and display are large on these phones to make it easy for someone with poor vision (or without glasses) to see the buttons and display-the buttons on most cell phones are tiny. It is a shame that you have to pay a high price for this "simplicity".
Posted by way2goofy on 2010-06-29:
You could buy 4 or 5 basic Samsung phones for $147 dollars. The big carriers give them away with a 2 year contract. I don't think you could use a phone you previously had either. It's their phone or "Too Bad"

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.