[X]
Write ReviewJump to 
Cadillac Complaint - Brakes - Brake line - GM has NO repair part!
Brake line - GM has NO repair part! - Complaint
My wife visited me in the hospital the 1st week of June. She left to go home - but quickly returned! Her CTS had no brakes!
Thinking it was the recall for front brake problem, I had the car towed to the dealer. They say that was not the problem so the tow was my expense (IF: I hadn't been in the hospital, I would have gotten it to the dealer; I had known it wasn't the recall I would have taken it to a nearby shop) After about 4 weeks, GMC tells me there is no part available in the country for the failed brake lines!!!
The GMC guy says I can not escalate higher in GMC because HE is the top authority! His comments lead me to believe he is looking for the recall parts but that isn't what the dealer says they need. Dealer apparently has recall part but has to replace other lines first.
UPDATE: After 6 weeks got the car back - fixed. The bill: $900+
They had to "redo" one line rec'd to make it fit (guess they got the wrong part!!) DON'T GO TO THE DEALER FOR REPAIRS - WHAT A LACK OF SERVICE ON THE PART OF GMC. Other than the price, I blame GMC - not the dealer.
Thinking it was the recall for front brake problem, I had the car towed to the dealer. They say that was not the problem so the tow was my expense (IF: I hadn't been in the hospital, I would have gotten it to the dealer; I had known it wasn't the recall I would have taken it to a nearby shop) After about 4 weeks, GMC tells me there is no part available in the country for the failed brake lines!!!
The GMC guy says I can not escalate higher in GMC because HE is the top authority! His comments lead me to believe he is looking for the recall parts but that isn't what the dealer says they need. Dealer apparently has recall part but has to replace other lines first.
UPDATE: After 6 weeks got the car back - fixed. The bill: $900+
They had to "redo" one line rec'd to make it fit (guess they got the wrong part!!) DON'T GO TO THE DEALER FOR REPAIRS - WHAT A LACK OF SERVICE ON THE PART OF GMC. Other than the price, I blame GMC - not the dealer.
Comments:
Posted by GenuineNerd on 2010-06-29:
GM does need to get parts to repair/replace those brake lines. No excuse for having no parts available on a vehicle that is still in production. This needs to be addressed, even if GM has to get brake lines from the plant assembling the CTS's. An independent shop could fabricate one. There are also third party suppliers for brake lines. Have the vehicle towed from the Cadillac dealer to an independent shop-he will likely get that problem fixed, especially since that vehicle isn't involved in the brake recall.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
